Your Privacy is a Priority at bdgem

When you interact with the bdgem platform — whether by browsing the site, creating an account, making a deposit, placing a wager, or contacting our support team — we may collect various categories of personal information. The data we collect falls into the following broad categories:

We collect this information through several channels: directly from you when you complete the registration form or KYC verification process; automatically when you browse or interact with our platform (via cookies, log files, and session tracking technology); and from third-party service providers such as payment processors and identity verification partners.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a minor, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has submitted personal information to bdgem, please contact us at [email protected].

bdgem uses the personal data we collect for clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to the full range of bdgem services including the game lobby, sportsbook, and cashier.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to maintain an accurate record of your financial activity on the platform; and to detect and prevent fraudulent or suspicious transactions.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any other legal or regulatory duties that may require us to collect, retain, or disclose personal data.
• Responsible gaming: To monitor gaming patterns, identify signs of problem gambling, enforce deposit limits and self-exclusion requests, and ensure that our platform is used in a safe and responsible manner by all players.
• Customer support: To respond to your queries, complaints, and support requests in English via live chat or email, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, game selection, user interface design, and the overall player experience.
• Marketing communications: To send you promotional offers, bonus notifications, and personalised recommendations — but only if you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, collusion, bot usage, account takeovers, and any other conduct that violates our Terms & Conditions or applicable law.

bdgem uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and gather analytical data about how our site is used. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programmes or deliver viruses to your device. The information stored by cookies may be read by the bdgem server on subsequent visits.

We use the following categories of cookies on the bdgem platform:

• Strictly necessary cookies: These cookies are essential for the operation of the bdgem platform. They enable core functions such as session authentication, security, and navigation. These cookies cannot be disabled as the platform cannot function properly without them.
• Performance and analytics cookies: These cookies collect information about how visitors use the bdgem platform — for example, which pages are visited most frequently and whether error messages are received. This data is aggregated and anonymised. We use this information solely to improve the performance and usability of the platform.
• Functional cookies: These cookies allow the platform to remember choices you have made — such as your preferred language setting or display preferences — and provide enhanced, more personalised features.
• Targeting and personalisation cookies: These cookies are used to deliver promotional content and bonus offers that are relevant to your interests, based on your browsing and gaming behaviour on the platform. These cookies are only placed with your consent.

You may control cookie settings through your browser. Most modern browsers allow you to refuse some or all cookies, or to delete cookies that have already been placed on your device. Please note that disabling strictly necessary cookies may prevent you from using certain features of the bdgem platform. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

bdgem does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your information only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the integrity and security of the platform. The categories of third parties with whom we may share your data are as follows:

• Payment service providers: We share necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) for the sole purpose of processing your deposits and withdrawals.
• Identity verification providers: We may engage third-party KYC and identity verification service providers to assist with age verification, document authentication, and compliance screening. These providers process your data under strict confidentiality agreements.
• Game technology providers: Game content on the bdgem platform is supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive aggregated session and gameplay data necessary for game delivery, RNG certification, and fairness auditing.
• Regulatory and law enforcement authorities: We may be required by law to disclose your personal data to relevant authorities, including in response to a valid court order, subpoena, or regulatory requirement. Where permitted, we will notify you of any such disclosure.
• Fraud prevention and security services: We share data with specialist fraud detection and cyber-security providers for the purpose of identifying and preventing fraudulent activity on the platform. These providers operate under binding data processing agreements.
• Professional advisers: We may share your data with our legal, financial, or audit advisers where strictly necessary for the provision of professional services, subject to applicable confidentiality obligations.

All third parties with whom bdgem shares personal data are contractually required to process that data only for the specified purpose, to implement appropriate technical and organisational security measures, and to comply with applicable data protection obligations. We do not permit our third-party service providers to use your personal data for their own marketing or commercial purposes.

bdgem takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures are regularly reviewed and updated in line with industry best practices.

• SSL/TLS encryption: All data transmitted between your device and the bdgem platform is protected by industry-standard SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data — including identity documents, payment references, and authentication credentials — is stored in encrypted form using modern cryptographic standards.
• Access controls: Access to personal data within bdgem's internal systems is restricted on a strict need-to-know basis. All staff members who handle personal data receive regular training on data protection obligations and security best practices.
• Intrusion detection and monitoring: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and potential security vulnerabilities. Automated intrusion detection systems are in place to flag and respond to anomalous behaviour.
• Secure payment processing: Payment transactions are processed through secure, PCI-compliant payment infrastructure. bdgem does not store full payment card numbers or mobile wallet PINs on its servers.

Despite our best efforts, no method of data transmission or storage is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdgem will notify affected players as soon as reasonably practicable and will take all necessary steps to contain the breach and minimise its impact.

You also play an important role in keeping your data safe. You should choose a strong, unique password for your bdgem account, keep your login credentials confidential, and contact [email protected] immediately if you suspect that your account has been compromised.

bdgem retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:

• Active account data: Personal data associated with an active bdgem account is retained for the duration of your registration and for a defined period following account closure or the last transaction, in order to comply with applicable record-keeping obligations.
• KYC and identity verification records: Identity documents and verification records are retained for a minimum of five years following the closure of your account, in compliance with applicable anti-money laundering regulations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years to meet accounting and regulatory requirements.
• Support communications: Records of customer support interactions are retained for up to two years from the date of the last interaction, unless a longer retention period is required for the resolution of a dispute or legal proceedings.
• Marketing data: If you have opted in to receive marketing communications, we retain your marketing preferences until you withdraw your consent. Upon withdrawal of consent, your data will be removed from our marketing lists within 30 days.
• Technical and log data: Server logs, IP address records, and session data are retained for up to 12 months for security monitoring and fraud prevention purposes, after which they are deleted or anonymised.

When personal data is no longer required for any of the purposes described above, bdgem will delete or anonymise it in a secure manner. Where it is not technically feasible to delete data immediately (for example, where it is stored in backup archives), we will ensure that it remains isolated from active processing until it can be deleted.

As a user of the bdgem platform, you have a number of rights in relation to your personal data. bdgem is committed to honouring these rights and will respond to all valid requests promptly and in plain English. Your rights are summarised in the table below:

bdgem will acknowledge all data rights requests within 48 hours and will aim to fulfil them within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay. We may request proof of identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised party.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way bdgem handles your personal data, please contact our support team in English at [email protected]. Our team is available 24 hours a day, 7 days a week, and will respond to all privacy-related queries promptly.

bdgem reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via the email address associated with their account and update the effective date shown at the top of this document. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Your continued use of the bdgem platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this policy, you should stop using the bdgem platform and may request account closure by contacting our support team.